Last Updated: Sept 18, 2024
At Salon Suite Solutions, we respect your privacy and are committed to maintaining your trust. This Privacy Policy describes our policies on the collection, use, and disclosure of information in connection with your use of our products and services, including our consumer-facing mobile application (“Salon Suite Solutions App”), our online business management software (“Software Service”), and any other Salon Suite Solutions products and services offered through any other websites and mobile applications that direct you to this Privacy Policy (collectively, the “Service”). When you access or use the Service, you agree to the terms and conditions of this Privacy Policy.
Definitions
The following terms will have the meanings indicated below. Please refer to our Terms of Service for any capitalized terms that are not defined in this policy.
End User means any individual who interacts with the Service, including users of the white labeled mobile applications, and individuals who book appointments, purchase services and otherwise interact with salon suite tenants through the Salon Suite Solutions software.
Other Information is any information that does not reveal your specific identity or does not directly relate to an individual, such as browser and device information, app usage data, information collected through cookies, pixel tags and other technologies, demographic information and other information provided by you, and aggregated information.
Personal Information is information that identifies you as an individual or relates to an identifiable person, such as name, postal address, telephone number, email address, credit card number, and social media account ID. It does not include strings of code such as browser cookie IDs or mobile device identifiers.
Subscriber is any business or entity that subscribes to (or otherwise accesses or uses) our Software Service.
Information that we Collect
We may collect information about you whenever you use the Service, for example:
When you create an account on the Salon Suite Solutions App, we may ask for Personal Information such as your name, email, mailing address, social media account ID, and other information you may provide with your account. You can edit certain information in your account through the My Settings tab in the app.
If you’re a client of one of our Subscribers, we collect information about you when you interact with their business through the Service. For example, if you initiate a transaction with the Subscriber through the Service, such as an appointment or purchase, we may collect information about you, such as your name, email, credit card information, as well as any other information you provide in order to process the transaction.
If you’re a Subscriber, we collect information about your business that is submitted to the Service under your account. When you sign up for our Software Service, we ask for your company name, phone number, email, beauty license, and other information about your business, as well as names and email addresses of authorized individuals on your account. We also collect Personal Information about your customers that they provide to the Service when they initiate a transaction with you, such as an appointment or purchase.
We may store information that your computer or mobile device provides to us in connection with your use of the Service, such as type of computer or mobile device, unique device identifier, IP Address, MAC address, device’s operating system and physical location (including geolocation, beacon based location, and GPS location). You may disable our use of certain location data through your device or browser settings.
We may deploy and read identifiers (generally, strings of code) that we have associated with a browser, and we may collect mobile identifiers such as Apple IDFAs or Google Android Ad IDs. We generally use and share these identifiers to help tailor more relevant ads to you both on our properties and when you interact with other websites and mobile apps.
If you initiate a transaction through the Service, we may collect and store information, including your name, phone number, address, email, and credit card information as well as any other information you provide to us, in order to process your transaction. This information may be shared with third parties for the same purposes. We encrypt credit card numbers using industry standard technology.
We may receive information about you from other sources, such as public databases, strategic and joint marketing partners, social media platforms, people with whom you are friends or otherwise connected on social media platforms. For example, if you elect to connect your social media account to your Salon Suite Solutions white-labeled App account, certain information from your social media account may be shared with us.
We may collect other Personal Information through the Service under the direction of our Subscribers.
How Personal Information May Be Used
We may use your Personal Information:
To respond to your inquiries and fulfill your requests.
To send administrative information to you, for example, information regarding our services and changes to our terms, conditions, and policies.
To complete and fulfill your purchase or class registration, for example, to process your payments, communicate with you regarding your purchase and provide you with related customer service.
To send you marketing communications that we believe may be of interest to you.
To personalize your experience on the Service by presenting products and offers tailored to you, including complementary products and services of our partners.
To allow you to participate in sweepstakes, contests and similar promotions and to administer these activities.
To facilitate social sharing functionality.
Our mobile applications may also send push notifications to your mobile device.
For our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products and services, enhancing, improving or modifying our products and services.
As we believe to be necessary or appropriate under applicable law.
How Personal Information May Be Disclosed
We may disclose your Personal Information:
To our affiliates for the purposes described in this Privacy Policy.
To our strategic partners and third-party service providers who provide services such as website hosting, data analysis, payment processing services, and customer service.
To our Subscribers if you are an End User and are using our Service to interact with that Subscriber.
To third parties to permit them to send you marketing communications, consistent with your choices.
To third-party sponsors of sweepstakes, contests and similar promotions.
By you, on message boards, chat, profile pages and blogs.
To your friends associated with your social media account, to other Website users and as well as to your social media account provider, in connection with your social sharing activity.
Your Choices
If you would like to review, correct, update, suppress, or delete Personal Information that has been previously provided by you, you may contact us by logging into your account and making the appropriate changes or by emailing our customer support.
In your request, please make clear what Personal Information you would like to have changed or removed from our database.
Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions.
If you are under 18 and a user of our Service, you may ask us to remove content or information that you have posted to the Service by submitting a request.
Your choices regarding our use and disclosure of Personal Information
Information you provide may be used by Salon Suite Solutions for marketing purposes. You may opt-out from:
Receiving electronic communications from us: If you no longer want to receive marketing-related emails from us on a going-forward basis, you may opt-out by sending a request for list removal.
Our sharing of your Personal Information with unaffiliated third parties for their direct marketing purposes: If you would prefer that we do not share your Personal Information on a going-forward basis, you may opt-out of this sharing by emailing us.
Tracking and Advertising
We and our third-party service providers may collect Other Information in a variety of ways. We and/or our third-party partners may employ various tracking technologies, such as cookies, web beacons and analytics software.
Cookies
When you visit our website or otherwise interact with the Service we may send one or more “cookies” to your computer. Cookies are used to help personalize your web experience. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to decline cookies.
Web Beacons
We may use Web Beacons alone or in conjunction with cookies to compile information about our Service. Web Beacons are tiny graphic objects embedded in a web page or email and may be used to track email open rates, web page visits or form submissions.
Legal Disclosure
We reserve the right to disclose Personal Information that we believe to be necessary or appropriate in the following circumstances:
As required by law, including laws outside your country of residence, such as to comply with a subpoena.
When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others.
Changes to This Privacy Policy
Salon Suite Solutions reserves the right to change this Privacy Policy. Please take a look at the “ Last Updated” legend at the top of this page to see when this Privacy Policy was last revised.
Contact Us
If you have any questions regarding this Privacy Policy you can contact us via email at support@salonsuitesolutions.com.